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Northeast Software Services Inc. purchased the assets of Image Source and we have moved to our new location in North Chelmsford.

Check our Blog for up to date information

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Maintenance Plans

48-Hour Onsite

Image Source offers a 48-hour on-site maintenance agreement. A qualified field technician will be dispatched to your location within 48 hours to minimize downtime. This program will save manufacturing time, protect your investment, cap on-going costs at a reasonable level and eliminate the need to retrain due to employee turnover. It includes all non-consumable parts, labor and travel expenses. System preventive maintenance service is included.

Rapid Exchange

A Rapid Exchange contract offers you your own "spare system". If equipment problems cannot be resolved over the phone, a replacement unit will arrive the next business day (if it is ordered before 2:00 PM Central Time). You keep the replacement unit and return the malfunctioning system within 5 business days. This agreement includes all non-consumable parts and labor.

Software Maintenance

Software Maintenance ensures that the latest software revisions and/or updates are sent to you. This service is included as part of the above maintenance contracts but is also available as a stand-alone agreement.

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