48-Hour Onsite
Image Source offers a 48-hour on-site maintenance agreement. A qualified
field technician will be dispatched to your location within 48 hours to minimize downtime. This
program will save manufacturing time, protect your investment, cap on-going costs at a reasonable
level and eliminate the need to retrain due to employee turnover. It includes all non-consumable
parts, labor and travel expenses. System preventive maintenance service is included.
Rapid Exchange
A Rapid Exchange contract offers you your own "spare system".
If equipment problems cannot be resolved over the phone, a replacement unit will arrive the next
business day (if it is ordered before 2:00 PM Central Time). You keep the replacement unit and
return the malfunctioning system within 5 business days. This agreement includes all non-consumable
parts and labor.
Software Maintenance
Software Maintenance ensures that the latest software revisions and/or
updates are sent to you. This service is included as part of the above maintenance contracts but is
also available as a stand-alone agreement.
